At BIG SIZES, we want your shopping experience to be smooth and satisfying. We understand that sometimes an item may not meet your expectations, which is why we offer a hassle-free 7-day exchange policy for eligible items.

Eligibility for Exchange

To be eligible for a exchange, please ensure the following conditions are met:

• The item is in its original condition, unworn, with all tags and labels attached.
• The exchange request is initiated within 7 days from the date of delivery.

Items Not Eligible for Exchanged

For hygiene and safety reasons, the following items are not eligible for exchange:

• Undergarments, including lingerie and swimwear (unless faulty or damaged)
• Basic T-Shirt, Boxers and Belts in Accessories.
• Personalized or custom-made items

How to Initiate a Exchange

If you wish to exchange an eligible item, follow these steps:

1. Contact Customer Support:

   • Email us at [bigsizesandheri@gmail.com] or call us at [+91-8828713649]. Please provide your order number and the reason for the exchange.

2. Secure Packaging:

   • Pack the item securely in its original packaging or a suitable package to avoid damage during transit.

3. Shipping:

   • Shipping costs are the customer`s responsibility. Experience a straightforward shopping process, with Shipping costs at your expense.

   
   

   Processing the Return

   Once we receive your exchange item, our team will inspect the item to ensure it meets the eligibility criteria. If everything is in order, we will process your exchange within 3-5 business days.

Exchanges

If you would like to exchange the returned item for a different size or style, please indicate your preference when initiating the return. Exchanges are subject to availability. If the desired item is unavailable, we will process a refund instead.

Need Assistance?

If you have any questions or need help with the exchange process, please contact our customer support team. We are here to assist you!

Note:

• The 7-day return policy begins on the date your order is delivered, as indicated by the tracking information.
• We recommend trying on apparel items immediately upon receipt to ensure they fit well and meet your expectations within the return window.

We appreciate your cooperation and thank you for choosing BIG SIZES. We hope you enjoy your size-inclusive fashion finds!